1. Can I return dry fruits once purchased?

Since dry fruits are perishable products, we usually do not accept returns for opened or used packs. However, if you receive a damaged, expired, or wrong product, we will replace it at no extra cost.

2. What if the package is damaged or tampered with?

If your order arrives damaged, tampered, or in poor condition, please contact us within 48 hours of delivery with pictures of the package, and we’ll arrange a replacement or refund.

3. Can I exchange a product?

Exchanges are only allowed in case of incorrect product delivery (e.g., you ordered almonds but received cashews).

4. What is the refund process?

Once your request is approved, your refund will be processed within 5–7 business days to your original payment method.

5. Do you offer free return shipping?

Yes, in cases where the product is damaged, expired, or incorrect, we cover the return/replacement shipping cost.

6. How do I request a return or refund?

You can contact our support team via [email/contact page / WhatsApp number] with your order ID and issue details. Our team will assist you within 24 hours.

7. Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.